Medical Equipment: Critical to Your Mission
As a healthcare provider here in Bermuda, you make critical decisions every day. One of the most important investments you make is in your medical equipment. It's the lifeblood of your practice, essential for accurate diagnoses, effective treatments, and positive patient outcomes. You choose the best technology because you are committed to the highest standard of care. But what happens the day after the installation is complete?
The Problem: A Warranty That Isn't Worth the Paper It's Printed On
You’ve just invested tens of thousands of dollars in new, state-of-the-art patient monitors, autoclaves, refrigerators, centrifuges or EKG machines. The manufacturer provides a standard one-year warranty, a promise of quality and reliability. The problem? You're in Bermuda. We all know the unspoken rule here: many local vendors simply don't honor the manufacturer's warranty. They don't, because they can't. The box is delivered, the invoice is paid, and from that moment on, you are on your own.
The High Cost of Unprotected Equipment
This isn't just an inconvenience; it's a significant financial and operational risk. When critical equipment fails, the nightmare begins. Suddenly, your schedule is in chaos. Patient appointments are cancelled, diagnoses are delayed, and your practice's reputation is on the line.
You face a cascade of frustrating choices: Do you try to navigate a complex and costly repair process with an overseas manufacturer who tells you to "contact your local dealer"? Do you pay exorbitant shipping fees to send a delicate instrument thousands of miles away, with no guarantee of a quick return? Do you absorb the unbudgeted, out-of-pocket expense for an amateur technician who may or may not have experience with your specific model? Or do you just buy a new machine every time you have a technical issue?
This is an unacceptable position for Bermuda's dedicated medical professionals. The stress, downtime, and financial strain are immense. You have the right to expect, and receive, more from your medical equipment vendors.
The "Sell and Forget" Mentality is Not Good Enough
For too long, the standard practice in Bermuda has been to treat a sale as a one-time transaction. This "sell and forget" model shifts all the risk from the vendor to you, the healthcare provider. Some distributors are content to act as mere importers, moving boxes from the dock to your door without providing the crucial after-sale support that should be standard. They sell you a promise from a manufacturer that they have no intention of upholding.
Buying direct from overseas vendors is also problematic. While generally they are willing to help, their representatives cannot come to Bermuda quickly enough to avoid significant downtime. Their visits are also expensive. Flights, hotel stays, meals and travel days end up being included in your bill one way or another.
Why should you accept a lower standard of service just because of your geographic location? You deserve a partner, not merely a supplier. A partner who stands behind the products they offer and has the on-island expertise to back it up. We believe that buying medical equipment without comprehensive, local support is just too risky.
The Solution: Real Protection, Doubled. FREE.
We are upgrading the standard of service for medical equipment in Bermuda.
First, let's be clear: We have always, and will always, fully honor the manufacturer's warranty on every single piece of equipment we sell. Our team of qualified biomedical engineers is right here in Bermuda, ready to provide the service and support you were promised.
And today, we are taking that commitment a step further.
We are proud to announce our new free Double Defense extended warranty program. Effective immediately, on all new equipment that we provide, we are automatically doubling the manufacturer's warranty period by up to one full year, completely free of charge.
What does this mean for you?
- If your new equipment comes with a 6-month manufacturer's warranty, we extend it to a full 12 months.
- If your new device has a standard 1-year manufacturer's warranty, we double it to 2 years.
And it will not cost you an extra penny.
This is not a gimmick. This is our promise to you. It's a testament to our confidence in the products we sell and in our local team's ability to support them. With us, you get more than just world-class equipment; you get the peace of mind that comes from knowing your investment is protected by local experts who are committed to your success.
Stop gambling with your most critical assets. Partner with a company that invests in you.
Ready to equip your practice with the best technology and an unbeatable warranty? Contact our team today for a consultation or a quote. Just call (441) 704-5483, send an email to CONTACT@LHMEDS.COM or fill out the form below.
